USER STATISTICS 

USER STATS EXPLAINED 

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1. User name and email. You can search for a user or edit a user's name, user groups, department (Go to users, find the specific user you are looking for click on (···) and press, edit user) or click on user groups. 

 

You cannot change a user's email address. If you give a user a new email, you create a new user as the email function as a user's unique identifier. In this way, you can have multiple users with the same name whereas emails are unique.

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2. You can see which user groups they belong to. You add users to additional user groups to in the menu 'User groups' or by upload.

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3. Invited means how many times this user has been included in a mail campaign.

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4. Opened shows you have many emails a user has opened.

 

Please note that Sociuu customers that run programmes from before 2019 will have users with posts without open rates. 

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5. Unique shares show you how many times employees have been active.

 

6. Shares show you how many times a user has clicked on the sharing icons in the mail to share posts on Social media.  

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7. Clicks are the accumulated amount of clicks a user receive on published posts on social media. 

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8. EMV means Earned Media Value is the estimated click and view value the user has generated over time.  

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9. FC means Frequency cap and indicates how many emails a user has received before reaching the set limit. The Frequency cap can be adjusted in Site settings.

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10. Created show you when the user was created. 

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11 Download user statistics you can download all your user stats to CSV. Here you can also see the individual performance by channel.

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12. Export user list if you want to update your userlist you can download the current user list here.

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